Customer Feedback

"Turbo-Charged Service" sound too good to be true? Hear what SparkPlugs.com customers have to say!

"You must take the 'awesome' part of customer service seriously."
- P. Anderson, Texas

“Good layout of the site that is easy to navigate. The multiple photos of the spark plugs are a nice feature. Prices very competitive. Well done!”
- James, Michigan

"I had a technical question about the part that I had ordered. Your representative didn't know the answer, but said he'd find out and get back to me, and HE DID. Wow, in this day and age of people not returning phone calls, this really stood out. Good for you guys!"
- Norman, California

“Very pleased with this service. Fast delivery, updates provided frequently and great products. I recommend this website and the company.”
- Joel, New Jersey

"Spark plugs are the same, no matter whom you purchase them from. Because of this, I buy from SparkPlugs.com. I do like to save money, and the SparkPlugs.com Family makes it easy for my team to do so. I couldn't be happier! Plus, they ship my orders fast! Kudos!"
- Tom, California

"Your website is fantastic. The best part is the reverse engineering feature for looking up something specific without thumbing through pages of paper catalogs or PDF files. Ordering was easy and shipping was prompt."
- Jeremy, Tennessee

"Excellent once I had the correct method to get the plugs I wanted. Dealers kept telling me "not available"! Ordering from a master distributor is the way to go."
- Lance, Illinois

"I would rate the website and ordering process a perfect 10. I would particularly note that shipping time was extremely fast, and this was much appreciated. I also called customer service to verify the sizing of two unrelated items, and it was great to have ready access to a professional customer service team. I am very happy with the products ordered and with the manner in which my order was filled so expeditiously."
- Karen

"Smoother than Jiffy peanut butter. Entered the plug suggested from the owner's manual and the item loads and shows availability. Nice! Much easier than the attempt at the local auto parts store this afternoon and the USPS shipping charges are worth the ease of the entire transaction in comparison. Took less then 5 minutes."
- M. Winfree, Virginia

"Prior to my purchase being shipped, I was contacted by Vic (in customer service) regarding my order. Vic made sure the order was correct, and brought to my attention that I did not list my apartment number. He corrected my error by asking for my information, and double checked the rest of my order before shipping. He was great and very helpful. Thanks Vic!"
- Terris, Nevada

“The experience was exemplary. If all online ordering was as simple, life would be so much more straightforward.”
- Mary, Tasmania

"Website very easy to navigate, product easy to find. Prices very competitive. Fast shipping, can not believe they came already. Overall rating A+. Definitely will let friends know about the site, and definitely will order from you again."
- D. Pelka, Illinois

“I appreciate all the information on the website. Thank you to all involved in working on the site content. I felt as though I was able to educate myself as I read through all the articles. This is a really great site.”
- Mary, Arizona

"The service was straight forward. I was happy we could use PayPal, made it so easy to purchase the parts for my Jeep. Thank you very much for a speedy service. This is what I like, great service, easy to use from my country Australia. Never had such service before."
- T. Bacelli, Australia

"I have been using SparkPlugs.com for over 8 years and have never had an issue. They even called me when for some reason I made a double order, and they fixed the order. They didn't have to do that. They could have just doubled the order and charged me."
- Donny, Texas

“Looking up the parts that I needed was easy. I like the way they were explained. My application could have used one of three choices listed. Of course, only one was proper for my vehicle. Ordering was easy enough and when I called and spoke with a customer service representative, he was very friendly and gave me even more insight on how to be sure I was buying the proper items. I hope I don't need to buy often, but when I need special Toyota parts, this is the only place I'll shop. Thank you.”
- Gordon, Kentucky

“This was super easy. The part finder loads quickly and shipping was reasonable. It seems like you guys and girls have some pride in your service! Thanks so much. I'll be back for sure.”
- Jesse, Texas

"Very good overall service. I especially like your instant shipping calculator which gives a very accurate, honest shipping rate. Very fast shipping too!"
- Ann, New York

"I first got my lawn mower plug off [a competitor's website] but turned out it was not the one I was looking for. After finding that I bought the wrong one I looked online and ran across an FAQ on SparkPlugs.com that answered my questions perfectly. [Your competitor] is great but they don't really have the spark plug experts that SparkPlugs.com does. I bought the right plug at SparkPlugs.com, it matched my old plug and now I am a happy camper!"
- Ryan, California

"Ordered two parts for vehicle based on mechanic's description. Both arrived promptly. One of the parts was incorrectly described by my mechanic and had to be returned. Return and credit were handled promptly. Will definitely purchase from this vendor again."
- B. Sanders, Illinois

"Not only were you first on the list of recommendations by the manufacturer, I ordered the plugs I needed and they're being shipped out the same day! I ordered these same plugs from the mid-USA alleged gear heads last week and all I received were a bunch of fluffy emails with the final one stating they couldn't fill my order. Within 15 minutes of that email, I spoke to a USA [manufacturer] rep and had my plugs ordered! Done deal, you saved my 92 GSXR and created a new parts source!"
- Keith, Nevada

"I buy a lot online, but I can honestly say that the service and shipping from the SparkPlugs.com family is as good as it gets. Thank you and well done. Prices just the best as well."
- Ross, Ontario Canada

"I recently purchased parts from SparkPlugs.com, and my experience was great. Even with my debit card giving me trouble, the customer support team stuck with me and continued to help me until we figured out the problem with my debit card. Fast shipping and great customer service, I feel confident ordering from them knowing excellent customer service is always there waiting to help!"
- R. Becker, Texas

"Just wanted to let your team know the professional job they did - from taking all my info over the phone and the quick mail time, to the great way the product was packed. It is truly a pleasure to do business with a company as professional as yours. Thanks again.“
- Gordon, Ontario

"I was trying to replace a spark plug with an iridium and could not find a cross reference. I emailed SparkPlugs.com and Murphy replied immediately. I ordered the plugs and will be purchasing another set today. Great service!"
- Patrick, Michigan

"Website is excellent. I had an old box of plugs I bought for an 04 Camry some time ago. But the parts stores doesn't list it??? Went to your site and could find it quickly and verify compatibility, even though the plug was superseded. Also found the shell coating is intended to reduce seizing. Those parts stores should just have a link to you!"
- B. Mitchell, New York

"I had to modify my order after placing it, and was accommodated quickly."
- Lance, Utah

"Price was comparable with others but only you had the parts in stock. Very happy with my shopping experience."
- Jewel, Florida

"The call was handled very professional, yet personal. Very informative and knowledgeable on the product. The shipping was fast and we appreciated that. We would for sure call again if needed. You have awesome customer service. WOW."
- Kevin

"Wonderful! I own a performance shop and it's perfect for me. Prices are less than my wholesale price at some auto parts stores. You've definitely earned a loyal and continuing customer. Thank you for all around great service."
- Lonnie, California

"I have always had trouble finding this spark plug at local stores. I decided to try your webpage and it couldn't have been any easier and convenient. Thank you so much for the great service!"
- D. Lee, Michigan

"My parts arrived in a timely manner. I had to communicate with you because the shipper made a mistake and had the package scanned as delivered when they were not, but you all assured me they were on their way and I did get them soon enough. They are installed and work fantastically. Thanks again for your help."
- Michel, Oregon

"I have a 1971 Johnson outboard motor, and it's very difficult at times to find the right plug. SparkPlugs.com was very easy to find the proper plug all by myself without any confusion. Plugged in the number and bam, my plug and prices came right up! And the checkout process was very easy. Thank you SparkPlugs.com."
- S. Young, Ohio

“Finally a business that understands that some of us use alphanumeric part numbers.”
- Joe, California

"Your tech support was very helpful in identifying the correct spark plug for a 1948 Ferguson tractor. No one else had any idea what the correct one was. Thanks!"
- Alan, Colorado

“This was my first time ordering from your site and it was a breeze! Very user friendly. I came in looking for sensors and let me tell you, when I found out that I could order these in place of a Mopar part, I was overjoyed! I will keep you all in mind for our Jeep parts to come. Thank you for having a great online store!”
- Cecilia, Texas

"Very impressed with ease of ordering and speed of shipment. I'll come back and suggest you to our car club!"
- G. Nielsen, Iowa

"I have used the services of SparkPlugs.com many times over the years and have always been very happy with it. The best product at the best price, and they do everything they can to make you happy."
- Wayne, Tennessee

"Ordering was easy and fast. Special thanks to a guy named Murphy in tech support who sent the email telling me what plug to use in place of one that was discontinued."
- P. Hanni, Florida

"I've been working on my own cars since I was 15, tuning 1970's muscle cars when they were new! So I was really surprised when I found a site that gave spark plug specs, including thread sizes and heat ranges! How many people (and so-called mechanics) even know about heat ranges? Not too many! Not only was the information on each plug extensive, but the cross reference feature was great also! You even list the center electrode material type! Wow! It's nice to see a parts website that knows its stuff and provides expert-level knowledge to people like me who can really appreciate it! Next time I need plugs I'll be back here. I'll be recommending this site to my friends who build and race all kinds of equipment. Great website design, site performance, easy checkout and outstanding prices as well. Keep up the excellent work!"
- Bruce, New Jersey

"I'd like to commend Jon in sales who went out of his way, saving me 4 days in shipping wait time...Will NOT be forgotten in my future view of this company. Thanks!"
- C. Lauter, California

"I was favorably impressed by site search and response, and the registration and ordering process were straightforward and efficient."
- J. Redman, Oklahoma

"Called customer service to get a verification that these plugs would fit my vehicle even though they were listed as not. These plugs were suggested by the company that I bought my supercharger from. Gentleman who answered my call was polite and quickly got me the answer I needed. Purchasing the plugs through your site's checkout saved me $20-25 over buying them locally."
- Jason, Kansas

"SparkPlugs.com has the most comprehensive guide to finding the right plugs for just about any application. Prices are always very competitive and selection is far more than adequate. I've ordered several times and have never been disappointed. I would not hesitate to go to SparkPlugs.com for future spark plug needs."
- T. Elliott, South Carolina

"Excellent!!! I was looking for a plug for a 25+ year old riding mower, and could only find it on your website. I talked to customer service and discussed my order in detail, and we decided it was the right replacement. Sure enough, it fit, and worked like a new one should."
- Baker, Texas

"I have a 40 HP Johnson and needed some info on spark plugs. I'm no engine mechanic, but I can get around and conduct general routine maintenance on my engines. I needed specs on 2 different plugs, from the same manufacturer, with similar characteristics. Your site helped educate me in the major differences between the 2 plugs and allowed me to make the right choice on which to use. I now have a good knowledge of plug characteristics and how certain specs can have a major difference in plug and engine performance. I will be back to your site when I have more questions that need answers. Thank you!"
- Chris, Florida

"Great service and fast!!! Navigating the site was easy and user friendly. I live in Ontario, Canada, and could not find any local supplier with the spark plugs I needed in stock. The Suzuki dealer was giving me an ETA over a month out, so I did a little of research on the net and ordered directly from you guys. Not even one week had passed since I placed my order, and I already have them in my hands. I wish we had businesses like yours here in Canada. Thank you guys!!!"
- Peter, Ontario Canada

"Thank you very much for a fast resolution to a minor setback on my order. I originally received a partial shipment in error, but the customer service team was able to quickly and pleasantly locate my information and get the necessary parts out with great haste. I am extremely satisfied with your focus on customer service and the value you place on each customer. I will continue to make purchases with SparkPlugs.com with confidence and gratitude. - A Happy Customer."
- Tyler, Michigan

"Very user-friendly website. I loved the fact that it provided a "fitment" tab to verify it was the correct part for your vehicle. Will shop here again. The prices were competitive also."
- J. Trujillo, California

“Many thanks to customer service who took the time to confirm I was ordering the correct parts for my 2005 Jag so my mechanic wouldn't be mad at me. Website was easy, prices were the best.”
- Deedra, South Carolina

"Quick shipping and easy returns. I ordered the wrong item and the return was easy with refund posted in reasonable amount of time. Will order again when looking for new plugs."
- T. Main, Indiana

"Yeah, I'm using these guys again for my quantity orders. Not only were the parts less expensive than anywhere else on the planet (even WITH the shipping added in), I got them in two days AND I received a "freebie" in the box that was most welcome. BRAVO for the trifecta of GREAT customer service!"
- G. Stewart, Minnesota

"Had a hard time finding parts to fit my bike...sent in an email and within a day I had my answer of which one would work. Great customer service and pricing, had the parts in a few days."
- Barry, Delaware

"My recent purchase was flawless. The customer service rep called me right away about a shipping issue and fixed it on the spot. I received the product and installed it without any issues."
- David, Ohio

“Easy to use site, great low price for genuine parts and shipping is very reasonable.”
- David, California

"I was going to purchase locally, but the help provided by your toll-free customer service changed my mind. The customer service person tried to help me, and when we hit a road block she directed me to the manufacturer technical support line. Being an engineer, I found it refreshing to get the right part that the snow blower was made to use. I'll be back for boat spark plugs in the spring!"
- Joe

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Customer Feedback